Apartments in McAllen TX | Hearthstone

Frequent Questions

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What kind of pets do you allow? Do you permit exotic pets?
No exotic pets; please see restrictions below
How many pets may I have?
Two per apartment
Are there any deposits, special fees, or monthly charges to have a pet?
Yes, a $400 nonrefundable pet fee; pets cannot exceed 40 lbs. Restricted breed restrictions apply
What must I bring with me to tour an apartment?
Valid government issued picture ID (18 Years and over)
What are your fees and monthly charges?
Application fee of $40/ $45 (joint application); $75 administrative fee at the time of application Security deposit varies depending on floor plan chosen; monthly rent as listed on signed lease and additional fees may be added such as covered parking, storage and garage
What are the income and credit qualifications?
Income must be equivalent to three times the amount of the monthly rent or over; positive credit, rental history, no felonies or evictions
What is acceptable “proof of income” to sign a lease?
Three recent check stubs, W-2’s, Offer letter from employer
What happens if I qualify for an apartment, but my roommate does not?
A new cosigner may be obtained/must qualify or under rental criteria
Is my security deposit totally refundable?
Deposit is refundable; determining final move out and fulfillment of lease term
If I get a job transfer, can I break the lease?
A thirty-day notice is still required and must be given on or before the 1st in writing; A reletting fee of 85% is due for breaking the lease contract; resident is still responsible for rent until a qualifying leaseholder takes over the unit
Can I change to a month-to-month lease plan after my first year?
Yes, Market rent will apply plus an additional Month to Month fee of $200
What utilities are included in my lease?
None
How long is the term of the lease?
6-12 Month lease options
Do you accept leases for short terms?
A minimum of three month lease are acceptable; additional $200 short-term lease applies monthly as well
Am I required to have renters insurance?
No, but it is recommended
Do you offer furnished apartments?
No
Do you offer corporate apartments?
No
If something needs to be repaired in my apartment, how do I report it?
All service requests are submitted to our office by phone, email or in writing
When is my rent payment due?
The 1st of every month
What day of the month am I liable for a late charge?
The 4th of every month
Will you accept electronic payments from my bank?
Not at this time
Is there a place where I can pay my rent after office hours?
Our rent drop slot
There is a person who might be staying with me for a while, is that permitted by the lease?
Yes for more than 7 consecutive days without our prior consent, and more than twice that many days in a month. Applicants over the age of 18 must fill out application; application fee will apply
Do you have reserved parking?
Yes, $20 monthly fee
I have a motorcycle, where can I park it?
Any open parking space; $20 additional a month for a reserved covered parking
My children live with me in the summer; do I need to notify your office when they arrive?
Yes
Can I install my satellite dish at my apartment?
Yes, apartment must have a patio/balcony and be facing south in order to receive a signal. Additional deposit of $150 is required as well as renter’s insurance of $100,000. Satellite dish must be professionally installed inside patio/balcony
Do you have cable services?
Yes, Broadstar
Does the property have a fitness center?
Yes
Does the property have a swimming pool?
Yes, two
Does the property offer on-site recycling?
Not at this time
Are gas grills permitted at your property?
No
Is there any additional storage space available at your property?
Yes, 10x10 storage room rentals available onsite for an additional $50 monthly
Are residents permitted to paint their apartment?
No
Will you accept my delivery packages for me?
Yes
Do you have a list of Preferred Employers?
**This is a list of companies you give an employee discount to** 3% Medical, law enforcement monthly discount
Where do I register to Vote?
www.cohidalgo.tx.us Address: 101 S. 10th Avenue, Edinburg, TX. 78539
How is your property different from the competition?
1) Excellent location 2) Tropical landscaping 3) Eight floor plans to choose from

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